Privacy Policy

Introduction

We at Elite Hosting Solution we are committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our hosting services and website. By using our services, you agree to the collection and use of information in accordance with this policy.

Information We Collect

• Account information: When you sign up, we collect information such as your name, email address, company name, address, and payment details.
• Usage data: We automatically collect information about how you access and use our services, including server locations, bandwidth usage, login times, and page views.
• Billing and compliance data: Tax information, invoices, and payment records for regulatory and auditing purposes.
• Device and technical data: IP addresses, browser type, operating system, and other technical details to maintain security and functionality.
• Support data: Any information you provide when contacting customer support, including tickets and chat transcripts.

How We Use Your Information

• To provide, maintain, and improve our hosting services.
• To process payments and manage your account.
• To communicate with you about updates, security, and service changes.
• To troubleshoot, analyze, and enhance security and performance.
• To comply with legal obligations and enforce our terms of service.

Legal Basis for Processing (where applicable)

• Performance of a contract: To deliver and manage our hosting services.
• Legitimate interests: Security, fraud prevention, and service improvement.
• Consent: When required or requested for particular data processing tasks.
• Compliance with legal obligations: Tax, regulatory, and data retention requirements.

Data Retention

• We retain account and billing data for as long as your account is active or as necessary to comply with legal obligations and resolve disputes.
• Logs and usage data may be retained for a defined period to monitor security and performance, after which they are anonymized or deleted.

Data Sharing and Disclosure

• Third-party service providers: We may share data with payment processors, hosting infrastructure providers, and other service partners who assist in delivering our services, under appropriate confidentiality and security agreements.
• Legal requirements: We may disclose information to comply with law enforcement, court orders, or other legal processes.
• Business transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of the transaction, with commitments to protect your data.

Security

• We implement industry-standard security measures (encryption, access controls, network monitoring) to protect your data.
• Regular security assessments and updates are conducted to mitigate risk.

Your Rights

• Access, update, or correct your personal data.
• Request data deletion where permissible by law, subject to contract and regulatory obligations.
• Withdraw consent where applicable.
• Object to or restrict certain processing activities.
• Data portability where applicable.

Cookies and Tracking

• We use cookies and similar technologies to enhance user experience, analyze usage, and improve security. You can manage cookie preferences through your browser settings.

International Transfers

• Your data may be stored and processed in countries outside your country of residence, including servers in France, Germany, and the United Kingdom. We implement safeguards to protect transferred data.

Children’s Privacy

• Our services are not directed at children under 16. We do not knowingly collect personal data from children.

Changes to this Privacy Policy

• We may update this Privacy Policy from time to time. We will notify you of any material changes and update the effective date.

Contact Us

• If you have questions or concerns about this Privacy Policy or our data practices, please contact us at:
  • Email: Elitehostingsolution@gmail.com